Title :
Research on logistics service quality management based on LSQ model
Author_Institution :
Sch. of Bus. Adm., Guizhou Coll. of Finance & Econ., Guiyang, China
Abstract :
Service plays an important role in the long-term development and strategic profit for enterprise. This paper aiming at the characteristics of service-oriented enterprises, using LSQ model research on logistics enterprises service quality management, puts forward pushing the internal customer service and customer segmentation, external customer service differentiation is the measure to improve logistics enterprises service quality.
Keywords :
customer services; logistics; profitability; quality management; LSQ model research; customer segmentation; external customer service differentiation; internal customer service; logistics enterprises service quality management; logistics service quality management; long-term development; service-oriented enterprises; strategic profit; Analytical models; Logistics; LSQ mode; logistics service quality; satisfaction;
Conference_Titel :
Communication Software and Networks (ICCSN), 2011 IEEE 3rd International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-1-61284-485-5
DOI :
10.1109/ICCSN.2011.6014183
