Delivery and service systems with human sensory factors

Service field, which includes four sub-areas: distribution, recycle, maintenance and advertisement, is regarded as the final contact point between products and customers. Human factors of supplier and demanders should be mainly handled at this field in the total product lifecycle. In this paper, we focused on two research themes, "Study on the audio-visual communication of product information in multimedia" and "An operational methodology in distribution, manufacturing system, supply chain management (SCM) and recycle flow management", as WP4 research activities in IMS (intelligent manufacturing system)-HUTOP (human sensory factors for total production life cycle) project. The first research is concerned with the sensing technology of the products so as to develop multimedia based one-to-one advertisement system. Supply chain management based on multi-agent paradigm is the main subject in the second research item.