Title :
Evaluation method for power supply service quality based on combinatorial weighting method and grey relational degree
Author :
Wei, Li ; Wei-dong, Dong ; Ya-nan, Yuan ; Bo, Zhang
Author_Institution :
Dept. of Econ. & Manage., North China Electr. Power Univ., Baoding, China
Abstract :
Power supply enterprises to develop service quality evaluation is to better meet customer needs, it plays an important role in enhance enterprise competitiveness and achieve healthy and sustainable development. This paper built the external evaluation index system of power supply service quality by 30 indicators of affect the quality of power supply enterprise services, and combines subjective weighting method of AHP and objective weighting method of entropy-weight method establishes the combined weights, constructs the comprehensive evaluation model based on the combinatorial weighting method and grey relational degree. Finally, the six power supply bureau service quality was demonstrated, the result shows that the model is feasible and effective.
Keywords :
decision making; entropy; grey systems; power supply quality; quality of service; sustainable development; AHP; combinatorial weighting method; entropy-weight method; external evaluation index system; grey relational degree; objective weighting method; power supply bureau service quality evaluation; power supply enterprise; subjective weighting method; sustainable development; Bismuth; Business; combinatorial weighting methods; external evaluation; grey relational degree; power supply;
Conference_Titel :
Communication Software and Networks (ICCSN), 2011 IEEE 3rd International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-1-61284-485-5
DOI :
10.1109/ICCSN.2011.6014386
