Analyzing the Quality Issues in ERP Implementation: A Case Study

Today in changing business scenario the companies are highly concerned about reducing the lead times of various business processes so the ERP implementation becomes relevant. But this implementation requires huge investments in financial, manpower, time so successful implementation of ERP becomes major concern of the companies. The very fact that about 60-70% of all ERP implementations in organizations around the world end up in a failure or meet their end prematurely calls for a serious look into the factors leading to such results of implementing a powerful integrating tool such as an ERP system With a brief overview of ERP implementations, this paper describes some experiences of an ERP implementation in fertilizer company in Bangalore. The case study reveals some of the intricacies during the implementation and post implementation stages that may occur in any similar small and medium scale companies. These issues are analyzed using quality tools which are applicable to present problem and Suggestions are offered in resolving the issues of implementing ERP.