Title :
Service perception-oriented evaluation of the manufacturing resource´ service capability
Author :
Zhang, Yun-tao ; Li, Hua
Author_Institution :
Sch. of Econ. & Manage., Xidian Univ., Xi´´an, China
Abstract :
Manufacturing resource is the important node in the service chain of enterprise to provide services for all customers. Based on the analysis of service perception information on quality, we establish the evaluation model of manufacturing resource´s service capability. By means of the objective evaluation of the manufacturing resource´s service capacity, we provide scientific basis for enterprise to improve the service capacity of manufacturing resources and allocate manufacturing resources reasonably.
Keywords :
customer services; manufacturing resources planning; resource allocation; manufacturing resource allocation; manufacturing resource service capability; service perception-oriented evaluation; Manufacturing; Materials requirements planning; Evaluation; Manufacturing Resource; Service Capacity; Service Perception;
Conference_Titel :
Industrial Engineering and Engineering Management (IE&EM), 2010 IEEE 17Th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-6483-8
DOI :
10.1109/ICIEEM.2010.5645980
