Document on computer

Author

Hinton, William Frederick ; Knox, Donald Ray ; Gallaher, Rex Morgan ; Cupp, Brian ; Serbanewicz, John ; Murphy, David ; Han, Sang

Author_Institution

USPS Maintenance Tech. Support Centre, Norman, OK, USA

fYear

1996

fDate

18-20 Sep 1996

Firstpage

132

Lastpage

144

Abstract

To remain cost competitive and foster employee pride and ownership, the US postal service promotes operator servicing of automated mail processing equipment. The Carrier Sequence Bar Code Sorter (CSBCS) was designed from the ground up to be operator maintainable. The CSBCS provides machine status information to a knowledge based system (KBS) resident in a document on computer (DOC). The KBS identifies maintenance problems and guides the operator through diagnostic procedures. The KBS contains hyperlinks to an online reference (OLR) which steps the operator through servicing activities. DOC is easy to learn and use and enables operators to repair most CSBCS breakdowns

Keywords

knowledge based systems; maintenance engineering; mark scanning equipment; postal services; CSBCS breakdowns; Carrier Sequence Bar Code Sorter; KBS; US postal service; automated mail processing equipment; diagnostic procedures; document on computer; employee pride; hyperlinks; knowledge based system; machine status information; maintenance problems; online reference; operator maintainable; operator servicing; servicing activities;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 1996. IPCC '96 Proceedings. Communication on the Fast Track., International

Conference_Location

Saratoga Springs, NY

Print_ISBN

0-7803-3689-5

Type

conf

DOI

10.1109/IPCC.1996.552590

Filename

552590