Using technology to tailor electronic information to users

Author

Surray, Andrew ; Lavoie, Robert

Author_Institution

Northern Telecom Electron. Ltd., Ottawa, Ont., Canada

fYear

1996

fDate

18-20 Sep 1996

Firstpage

209

Lastpage

214

Abstract

The paper examines a project conducted within Northern Telecom Limited (Nortel) Department X754 (located in Ottawa Canada), designed to provide customized end-user documentation. The authors investigate two technologies: hyperlink paths in Adobe Acrobat portable document format (pdf) documents, and structured-document processing using SoftQuad´s helper application PanoramaPRO. The methodology includes: conducting field research on end-user information requirements, creating hyperlink paths in documents; and defining elements and attributes for structured-document information. With each prototype, users are able to select and view information customized for their needs

Keywords

document handling; information needs; information retrieval; information use; telecommunication computing; Adobe Acrobat portable document format documents; Northern Telecom Limited Department X754; SoftQuad PanoramaPRO helper application; customized end-user documentation; electronic information tailoring; end-user information requirements; field research; hyperlink paths; information selection; information viewing; structured-document processing; Assembly; Databases; Documentation; Employment; Libraries; Modems; Personnel; Planning; Prototypes; Telecommunications;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 1996. IPCC '96 Proceedings. Communication on the Fast Track., International

Conference_Location

Saratoga Springs, NY

Print_ISBN

0-7803-3689-5

Type

conf

DOI

10.1109/IPCC.1996.552599

Filename

552599