DocumentCode
3243484
Title
A framework for logistics service innovation based on service science
Author
Yuan, Ting ; Qi, Er-Shi
Author_Institution
Coll. of Manage. & Econ., Tianjin Univ., Tianjin, China
fYear
2010
fDate
29-31 Oct. 2010
Firstpage
1133
Lastpage
1135
Abstract
Service science has received increasing attention from scholars and practitioners in recent years. This paper introduces a framework of service science as innovative approach in logistics service. The framework is designed to analyze the logistics service process at three layers: strategic layer, systematic layer and support layer. Logistics integration platform is adopted and developed as an innovative service delivery system in this framework aligned with the analysis of the process innovation.
Keywords
innovation management; logistics; service industries; innovative service delivery system; logistics integration platform; logistics service innovation; process innovation; service science; strategic layer; support layer; systematic layer; Book reviews; Logistics; Technological innovation; logistics integration; logistics service; service innovation; service science;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management (IE&EM), 2010 IEEE 17Th International Conference on
Conference_Location
Xiamen
Print_ISBN
978-1-4244-6483-8
Type
conf
DOI
10.1109/ICIEEM.2010.5646089
Filename
5646089
Link To Document