Title :
Fitting Grey Relation Model for the Performance of E-government Service: The Case of Kaohsiung City Service On-Line System in Taiwan
Author :
Wang, Tien-Chin ; Huang, Echo ; Yang, Hsing-Hui ; Yang, Juh-Cheng
Author_Institution :
Dept. of Inf. Manage., I-Shou Univ., Kaohsiung
Abstract :
This paper explores e-government service adoption in Taiwan and citizen satisfaction, and builds a fitting grey relation analysis model for the evaluation of bureau/department performance. This study collected 10,652 cases between 2003/7/15 - 2007/4/30 from satisfaction quantity tables in the Kaohsiung City Service On Line System (KCSOLS) database. The results of e-government research imply that, according to citizen e-participation satisfaction surveys, the selected 7 critical measuring indicators could positively evaluate the efficiency of individual organizations, and the established grey relation analysis model could fit the ranking of bureau /department service.
Keywords :
government data processing; grey systems; information services; KCSOLS database; Kaohsiung City Service On Line System; Taiwan; citizen e-participation satisfaction; e-government service; grey relation model; Cities and towns; Decision making; Electronic government; Information analysis; Information management; Local government; Parallel processing; Performance analysis; Quality management; Relational databases; E-government service; Grey relational analysis;
Conference_Titel :
Network and Parallel Computing, 2008. NPC 2008. IFIP International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-0-7695-3354-4
DOI :
10.1109/NPC.2008.48
