An overview of speech technology for telecom services in the United Kingdom

Author

Johnston, Denis ; Whittaker, Steven J. ; Attwater, David J.

Author_Institution

British Telecom Res. Labs., Ipswich, UK

fYear

1996

fDate

30 Sep-1 Oct 1996

Firstpage

12

Lastpage

15

Abstract

With over 150 different telephony providers currently competing to deliver services to a population of around 60 million people the UK has become a major test-bed for innovative telephony based technologies. Amongst these, speech technology has been particularly important and has been used to launch new services, add value to existing services and provide useful product differentiation. But it is speech recognition and text to speech which excites most interest for the future and which is expected to set the pace of advanced applications. This paper provides an overview of the UK experience in applying these new technologies, especially speech recognition, to the world of telecommunications

Keywords

speech recognition; speech synthesis; telephony; United Kingdom; advanced applications; innovative technology; population; speech recognition; speech technology; telecommunication services; telephony; text to speech; Banking; Control systems; Insurance; Legislation; Safety; Speech recognition; Telecommunication control; Telecommunication services; Telephony; Vocabulary;

fLanguage

English

Publisher

ieee

Conference_Titel

Interactive Voice Technology for Telecommunications Applications, 1996. Proceedings., Third IEEE Workshop on

Conference_Location

Basking Ridge, NJ

Print_ISBN

0-7803-3238-5

Type

conf

DOI

10.1109/IVTTA.1996.552709

Filename

552709