Voice controlled home banking-objectives and experiences of the ESPRIT OVID project

This paper reports on the ESPRIT OVID project. It describes the objectives behind the project, and the results up till now. The OVID project deals with the task of phone based home banking services. The findings of the requirements capture process are reported in detail. Most notably a number of requirement interviews uncovered that almost identical requirements exist for all the OVID banks. This was the case even though the banks have very different profiles and market strategies. This observation suggests that the conclusions may be extended to cover voice controlled home banking services in general