A voice-controlled automatic telephone switchboard and directory information system

Author

Kellner, A. ; Rueber, B. ; Seide, F.

Author_Institution

Philips GmbH Forschungslab., Aachen, Germany

fYear

1996

fDate

30 Sep-1 Oct 1996

Firstpage

117

Lastpage

120

Abstract

In this paper, we present the Philips automatic telephone switchboard and directory information system PADIS. PADIS understands natural-language requests in fluently spoken German. The system offers telephone, fax, and room numbers, email addresses, private phone numbers, and direct call completion. A setup with a 500-entry database is currently in a field test in our research laboratory and has shown a success rate of 90%. This paper describes the system architecture and its components, and presents experiences as well as results from the field test

Keywords

information retrieval; interactive systems; natural language interfaces; speech recognition; telephony; German; PADIS; Philips automatic telephone switchboard and directory information system; direct call completion; email addresses; fax; natural-language requests; private phone numbers; room numbers; telephone; voice-controlled automatic telephone switchboard and directory information system; Automatic control; Databases; Information systems; Laboratories; Natural languages; Pipelines; Prototypes; Speech recognition; Telephony; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Interactive Voice Technology for Telecommunications Applications, 1996. Proceedings., Third IEEE Workshop on

Conference_Location

Basking Ridge, NJ

Print_ISBN

0-7803-3238-5

Type

conf

DOI

10.1109/IVTTA.1996.552774

Filename

552774