Title :
Communication failures lead to airline disasters
Author :
Strother, Judith B.
Author_Institution :
Graduate Programs in Commun., Florida Inst. of Technol., Melbourne, FL, USA
Abstract :
Communications problems have contributed, directly or indirectly, to some of the most disastrous aviation accidents in history. An analysis of past accidents reveals that common factors associated with poor communication include confusing phraseology, similar call signs, ambiguity, inference problems, and a host of other linguistic issues. The last category includes problems arising from unclear English or heavy foreign accents and poor enunciation. Examples of aviation disasters caused by communications errors are used to illustrate the variety of elements inherent in this area. Potential solutions are examined
Keywords :
accidents; aircraft; disasters; human factors; professional communication; safety; speech intelligibility; airline disasters; ambiguity; aviation accidents; communication failures; confusing phraseology; heavy foreign accents; inference problems; linguistic issues; past accident analysis; poor communication; poor enunciation; similar call signs; unclear English; Air accidents; Air transportation; Communication switching; Communication system control; History; Law enforcement; Modems; Natural languages; Poles and towers; Rails;
Conference_Titel :
Professional Communication Conference, 1999. IPCC 99. Communication Jazz: Improvising the New International Communication Culture. Proceedings. 1999 IEEE International
Conference_Location :
New Orleans, LA
Print_ISBN :
0-7803-5709-4
DOI :
10.1109/IPCC.1999.799097
