Communication failures lead to airline disasters

Author

Strother, Judith B.

Author_Institution

Graduate Programs in Commun., Florida Inst. of Technol., Melbourne, FL, USA

fYear

1999

fDate

1999

Firstpage

29

Lastpage

34

Abstract

Communications problems have contributed, directly or indirectly, to some of the most disastrous aviation accidents in history. An analysis of past accidents reveals that common factors associated with poor communication include confusing phraseology, similar call signs, ambiguity, inference problems, and a host of other linguistic issues. The last category includes problems arising from unclear English or heavy foreign accents and poor enunciation. Examples of aviation disasters caused by communications errors are used to illustrate the variety of elements inherent in this area. Potential solutions are examined

Keywords

accidents; aircraft; disasters; human factors; professional communication; safety; speech intelligibility; airline disasters; ambiguity; aviation accidents; communication failures; confusing phraseology; heavy foreign accents; inference problems; linguistic issues; past accident analysis; poor communication; poor enunciation; similar call signs; unclear English; Air accidents; Air transportation; Communication switching; Communication system control; History; Law enforcement; Modems; Natural languages; Poles and towers; Rails;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 1999. IPCC 99. Communication Jazz: Improvising the New International Communication Culture. Proceedings. 1999 IEEE International

Conference_Location

New Orleans, LA

Print_ISBN

0-7803-5709-4

Type

conf

DOI

10.1109/IPCC.1999.799097

Filename

799097