Title :
Paper to online-the new profile of the technical communicator
Author :
Ahrens, Virginie ; Lecompute, V.
Author_Institution :
ILOG S.A., Gentilly, France
Abstract :
By walking through a case study, this paper presents the issues and challenges that the ILOG documentation team faced when making the decision to convert their customer documentation from paper to online. The first part focuses on the challenges and the actual conversion from paper to online, while the second part analyzes how this transition changed the work habits of the documentation team and radically modified the profile of the technical communicators
Keywords :
help systems; software management; system documentation; technical presentation; user manuals; ILOG; case study; customer documentation conversion project; documentation team; online documentation; paper documentation; technical communicators; work habits; Delay; Documentation; HTML; Java; Legged locomotion; Navigation; Page description languages; Production; Software design; Software libraries;
Conference_Titel :
Professional Communication Conference, 1999. IPCC 99. Communication Jazz: Improvising the New International Communication Culture. Proceedings. 1999 IEEE International
Conference_Location :
New Orleans, LA
Print_ISBN :
0-7803-5709-4
DOI :
10.1109/IPCC.1999.799107
