Title :
Investigation of technical support provided by educational websites
Author :
Geng, Gretchen H. ; Disney, Leigh P.
Author_Institution :
Sch. of Educ., Charles Darwin Univ., Darwin, NT, Australia
Abstract :
The purpose of the paper was to identify how useful was the technical support provided by educational websites in relation to the interaction between students and educational websites, and the findings showed that students reported that all the identified technical support helped them achieve more productive usage of educational websites. Website designers and online teachers may find these results useful in enhancing the effectiveness of online teaching as well as designing and using instructional programs.
Keywords :
Web design; computer aided instruction; technical support services; Website designer; educational Websites; online teaching; technical support; Computer science education; Educational technology; Graphics; Navigation; Online Communities/Technical Collaboration; Paper technology; Web page design; educational websites; online interaction; technical support;
Conference_Titel :
Education Technology and Computer (ICETC), 2010 2nd International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-6367-1
DOI :
10.1109/ICETC.2010.5529287
