DocumentCode
3259744
Title
Notice of Retraction
Analysis on Civil Aviation transport service complaint in China
Author
Long Jilin
Author_Institution
Sch. of Econ. & Manage., Civil Aviation Univ. of China, Tianjin, China
fYear
2011
fDate
8-10 Aug. 2011
Firstpage
657
Lastpage
660
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Civil Aviation transport service complaint is one of the forms that consumer is dissatisfied with civil aviation transport service quality. Based on the data of aviation transport service complaint from 2006 to 2010 in China, this paper analyzes the basic characters of Chinese aviation transport service complaint, then it studies aviation transport service complaint´s reasons. Finally, it takes out some countermeasures for aviation service complaint. The result indicates several reasons have resulted into aviation transport service complaint in china. Therefore, to reduce civil aviation service complaint rate in China,measures should be used. Only if thus, can civil aviation transport industry obtains competitive advantages and keep sustainable development in intense market competition in China.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Civil Aviation transport service complaint is one of the forms that consumer is dissatisfied with civil aviation transport service quality. Based on the data of aviation transport service complaint from 2006 to 2010 in China, this paper analyzes the basic characters of Chinese aviation transport service complaint, then it studies aviation transport service complaint´s reasons. Finally, it takes out some countermeasures for aviation service complaint. The result indicates several reasons have resulted into aviation transport service complaint in china. Therefore, to reduce civil aviation service complaint rate in China,measures should be used. Only if thus, can civil aviation transport industry obtains competitive advantages and keep sustainable development in intense market competition in China.
Keywords
aerospace industry; airports; customer satisfaction; customer services; travel industry; China; civil aviation transport industry; civil aviation transport service complaint; civil aviation transport service quality; sustainable development; Airports; Business; Cultural differences; Industries; Marketing and sales; Reflection; Security; civil aviation transport; complaint; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Emergency Management and Management Sciences (ICEMMS), 2011 2nd IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-9665-5
Type
conf
DOI
10.1109/ICEMMS.2011.6015767
Filename
6015767
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