DocumentCode
3260298
Title
Notice of Retraction
Developing service-oriented taxation along the e-Government progression: A case study
Author
Yaqin Fu ; Ke Xiao
Author_Institution
Dept. of Econ. & Manage., Hubei Univ. of Automotive Technol., Shiyan, China
fYear
2011
fDate
8-10 Aug. 2011
Firstpage
768
Lastpage
771
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
IT-based tax administration has provided favorable circumstances for the improving of service-oriented taxation in China. The main purpose of this paper is to explore the evolution, achievements and succeeding trends of tax-payment services, with the theoretical background of e-Government, CRM, and knowledge management (KM). Through investigating in a medium-sized city local taxation bureau of China, we conducted a case study to examine both organizational schemes and ICT (information and communication technology) adoptions during the tax-services improvement. Empirical results show that over the last year, not only the accesses to information and policy-consultancy, but also the awareness of public-service have been raised into a new stage, although the deficiencies in providing personalized services for taxpayers. Hence, concerning the further promotion of citizen-satisfactory, several implications and suggestions are proposed with regard to succeeding trends of service-oriented taxation along the e-Government progression.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
IT-based tax administration has provided favorable circumstances for the improving of service-oriented taxation in China. The main purpose of this paper is to explore the evolution, achievements and succeeding trends of tax-payment services, with the theoretical background of e-Government, CRM, and knowledge management (KM). Through investigating in a medium-sized city local taxation bureau of China, we conducted a case study to examine both organizational schemes and ICT (information and communication technology) adoptions during the tax-services improvement. Empirical results show that over the last year, not only the accesses to information and policy-consultancy, but also the awareness of public-service have been raised into a new stage, although the deficiencies in providing personalized services for taxpayers. Hence, concerning the further promotion of citizen-satisfactory, several implications and suggestions are proposed with regard to succeeding trends of service-oriented taxation along the e-Government progression.
Keywords
Internet; customer satisfaction; government data processing; information technology; knowledge management; tax preparation; CRM; Chinese local taxation bureau; ICT; IT-based tax administration; e-government progression; information and communication technology; knowledge management; policy consultancy; public service awareness; service-oriented taxation; tax payment service; Cities and towns; Electronic government; Information systems; Manuals; Training; CRM; case study; e-Government; knowledge management; service-oriented taxation;
fLanguage
English
Publisher
ieee
Conference_Titel
Emergency Management and Management Sciences (ICEMMS), 2011 2nd IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-9665-5
Type
conf
DOI
10.1109/ICEMMS.2011.6015795
Filename
6015795
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