Title :
Notice of Retraction
Operation of service quality system in academic libraries: A case study of Wuhan University of Technology Library
Author_Institution :
Wuhan Univ. of Technol. Libr., Wuhan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Providing readers with high quality information services is a forever subject for an academic library. Enhancing Total Quality Management in the academic library is not only the inevitable requirements of the era development, but also the urgent needs of scientific management of academic libraries. Using methods of document analysis and case study, this paper presents the operation of service quality system, taking Wuhan University of Technology Library (WHUTL) as example. Proposes that enhancing Total Quality Management in the academic library is the way out of improving service quality. Discusses in detail the implication of Total Quality Management, the development of quality system documentation, the implementation of service quality system, and the auditing mechanism of quality system, etc.
Keywords :
academic libraries; auditing; total quality management; Wuhan university; academic libraries; auditting mechanism; high quality information services; quality system documentation; scientific management; service quality system; technology library; total quality management; Documentation; Educational institutions; Guidelines; Libraries; Total quality management; Academic Library; Service Quality System; Total Quality Management;
Conference_Titel :
Emergency Management and Management Sciences (ICEMMS), 2011 2nd IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-9665-5
DOI :
10.1109/ICEMMS.2011.6015834
