Process information factory: a data management approach for enhancing business process intelligence

With access to critical performance indicators of business processes, executives, business managers and staff members can play a crucial role in improving the speed and effectiveness of an organization´s business operations. The monitoring and analysis of business processes are complicated by the variety of organizational units and information systems involved in the execution of these processes. In this paper, we present a process information factory as a solution for managing performance data of business processes. The purpose of the process information factory is to provide a data foundation for a process-driven decision support system to monitor and improve business processes continuously.