An action plan as a service management tool: A case study in the Thai public sector

The purpose of this article is to present a case study of an action plan as a service management tool in the Thai public sector. The case will show how the Thai public sector formulates, implements, evaluates, and improves its development plans. In addition, it shows how relevant organizations coordinate and cooperate with one another at national, provincial, and individual team levels. This article specifically illustrates how an individual team translates strategy into action, what relevant management techniques it uses to develop its service management, and what significant conditions help Thai public sectors become successful in service system and management development.