Title :
Developing a SEE-based housework service system for senior
Author :
Wang, Kenneth Hsiche ; Lin, Shiau-Chi
Author_Institution :
Dept. of Bus. Adm., Lunghua Univ. of Sci. & Technol., Taoyuan, Taiwan
Abstract :
The purpose of this paper is to design an innovative housework service system. The high rising living standards and advances in medical care have eventually increased the longevity of the Taiwanese population. Living alone or living with spouse only become the most concerning topic for arranging elderly people´s life in the future. Therefore, housework service becomes more and more popular for elderly people. This study used the service experience engineering (SEE) approach to find out the gap of housework service and design an innovative housework service model. Participants, 7 older adults and 3 enterprises, were invited in this research. The Service Quality Function Deployment (Service QFD) was developed as result of this study.
Keywords :
handicapped aids; health care; SEE-based housework service system; elderly people; medical care; service experience engineering approach; service quality function deployment; Aging; Biomedical engineering; Design engineering; Frequency; Innovation management; Quality function deployment; Senior citizens; Statistics; Technological innovation; Technology management; Service Experience Engineering (SEE); Service design; housework service; senior citizens;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2010 7th International Conference on
Conference_Location :
Tokyo
Print_ISBN :
978-1-4244-6485-2
DOI :
10.1109/ICSSSM.2010.5530197
