On the mode of service systems

Author

Sato, Ryo

Author_Institution

Yokohama Nat. Univ., Yokohama, Japan

fYear

2010

fDate

28-30 June 2010

Firstpage

1

Lastpage

4

Abstract

The mode of service systems is defined in this paper. It consists of not only a company´s business goal and products but also those of customers and those of customers of customers. The resultant whole is supply chain of service. This formulation of the mode of service system will help us to understand the systemic nature that the functions of service supply chain can be realized by many ways and there is no strict relation among functions and their realization. Also, this formulation reveals that service innovation is nothing but change of mode of service systems. We apply the framework to the development of containerized ocean transportation service.

Keywords

innovation management; service industries; supply chain management; containerized ocean transportation service; mode of service systems; service innovation; service supply chain; Books; Computer aided manufacturing; Containers; Manufacturing processes; Marketing management; Oceans; Raw materials; Supply chains; Technological innovation; Transportation; innovation methodology; mode of service; ocean container; service innovation;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2010 7th International Conference on

Conference_Location

Tokyo

Print_ISBN

978-1-4244-6485-2

Type

conf

DOI

10.1109/ICSSSM.2010.5530214

Filename

5530214