Title :
On the mode of service systems
Author_Institution :
Yokohama Nat. Univ., Yokohama, Japan
Abstract :
The mode of service systems is defined in this paper. It consists of not only a company´s business goal and products but also those of customers and those of customers of customers. The resultant whole is supply chain of service. This formulation of the mode of service system will help us to understand the systemic nature that the functions of service supply chain can be realized by many ways and there is no strict relation among functions and their realization. Also, this formulation reveals that service innovation is nothing but change of mode of service systems. We apply the framework to the development of containerized ocean transportation service.
Keywords :
innovation management; service industries; supply chain management; containerized ocean transportation service; mode of service systems; service innovation; service supply chain; Books; Computer aided manufacturing; Containers; Manufacturing processes; Marketing management; Oceans; Raw materials; Supply chains; Technological innovation; Transportation; innovation methodology; mode of service; ocean container; service innovation;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2010 7th International Conference on
Conference_Location :
Tokyo
Print_ISBN :
978-1-4244-6485-2
DOI :
10.1109/ICSSSM.2010.5530214
