Bibliometric analysis of service science research: An assessment of institutional and individual research productivity

The purpose of this research is to investigate the global contribution of researchers towards the literature on service science between 1995 and 2008. In achieving this aim, a review of papers published in five top service research journals was carried out. Papers from the following five service research journals were reviewed: International Journal of Service Industry Management, Journal of Services Marketing, Journal of Service Research, Managing Service Quality, and Service Industries Journal. The review considered all papers published in the journals over a 14 year period from 1995 to 2008. This study assessed the regional, institutional and individual research productivity in major service journals. The findings show evidence of worldwide contribution to service research, although there is dominance from academicians and institutions in North America and Europe. Other regions of the world, particularly Asia, are increasing in contribution.