Towards simulation of organizational norms

Unlike social norms, which are the unplanned, unexpected result of the interactions among human individuals, organizational norms are stipulated by the organization with the purpose of constraining the behavior of organizational actors in the context of business processes. We propose a simple conceptual model of organizations and organizational norms as an extension of the metamodel of the Agent-Object-Relationship (AOR) simulation language. In our approach an organization is modeled as an institutional agent with organizational units and human actors as subagents that participate in business processes involving other agents, which are possibly affiliated with other organizations. For simplicity, we consider only the most basic form of behavior, which is reactive behavior described in the form of reaction rules, and the most basic types of organizational norms, which are rights and duties defined for organizational positions and roles.