Abstract :
The key to business success is all about people. Any organisation is only as good as its people. In essence, business excellence stems not so much from the management of total quality, as far too many people still perceive, but from the total quality of management in all its guises. The latter practice subsumes the former but involves much more. This paper briefly covers the underlying reason for the creation of the European business excellence model, its components and how it is increasingly being used to complement other approaches to activate people to transform their business
