Title :
End-User Involvement and Team Factors in Business Process Modeling
Author_Institution :
Vlerick Leuven Gent Manage. Sch., Ghent, Belgium
Abstract :
We study the impact of end-user involvement and team factors on model quality and consensus. By end-user involvement we mean the degree to which participants of a modeling session are involved in the active creation of models, i.e. the drawing of the diagram. We find that higher end-user involvement, facilitated by tool support, increases model quality. Complementary teams achieve better consensus than matched teams.
Keywords :
business data processing; human computer interaction; knowledge acquisition; business process modeling; end-user involvement; knowledge elicitation; model consensus; model quality; modeling session; team factors; Brain models; Collaboration; Computational modeling; Computers; Proposals;
Conference_Titel :
System Science (HICSS), 2012 45th Hawaii International Conference on
Conference_Location :
Maui, HI
Print_ISBN :
978-1-4577-1925-7
Electronic_ISBN :
1530-1605
DOI :
10.1109/HICSS.2012.246
