Introduction to the Service Systems and Cloud Computing Services Minitrack

Service, which can be defined as the application of competence and knowledge to create value for another, derives from the interactions of entities known as service systems. Service systems are configurations of systems that permit dynamic value co-creation. Typically they involve people, technology, organizations, and shared information. In the last two decades, service systems and service networks have used digital connections based on Information and Communication Technologies to scale up and accelerate the realization of value from knowledge. Cloud computing is a type of service system in today\´s IT world. National Institute of Standards defines cloud computing as ". A model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction."