DocumentCode :
3291744
Title :
Dissatisfaction Does Not Mean Rejection: A Theory of Reinvention of Applicable Technologies by Mindful and Unfaithful Users
Author :
Nevo, Saggi ; Nevo, Dorit
fYear :
2012
fDate :
4-7 Jan. 2012
Firstpage :
3110
Lastpage :
3119
Abstract :
The prevailing view in IS research considers technology users as passive actors in the innovation diffusion process who face only two possible behaviors regarding the technology they receive - i.e., either use or nonuse. According to this view, individuals either accept the technology as it is presented to them or outright reject it. We contest this view and propose that a third behavior more accurately characterizes the landscape of post-adoption behaviors - that is, IT reinvention. We argue that reinvention is important for post-adoption IS research and propose a new theory. By tracing a path from IT dissatisfaction to technology reinvention, this paper makes several contributions to IS research and practice. First, it sheds lights on a complex phenomenon - that is, the consequences of IT dissatisfaction. Second, the paper informs managers on how to view IT dissatisfaction as a possible occasion for technology reinvention, with potentially positive outcomes.
Keywords :
information systems; social aspects of automation; IS practice; IT dissatisfaction; IT reinvention behavior; information systems; innovation diffusion process; mindful user; post-adoption IS research; reinvention theory; technology reinvention; technology user; unfaithful user; user behavior; Context; Diffusion processes; Medical services; Organizations; Radiofrequency identification; Technological innovation; Training;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Science (HICSS), 2012 45th Hawaii International Conference on
Conference_Location :
Maui, HI
ISSN :
1530-1605
Print_ISBN :
978-1-4577-1925-7
Electronic_ISBN :
1530-1605
Type :
conf
DOI :
10.1109/HICSS.2012.221
Filename :
6149202
Link To Document :
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