Title :
Knowledge Management and Innovation Performance in Australian Service Sector Organizations
Author :
Gloet, Marianne ; Samson, Danny
Author_Institution :
WadeMatheson, Melbourne, VIC, Australia
Abstract :
This study establishes links between knowledge management (KM) and innovation performance (IP) in Australian service sector organizations. Critical success factors in KM practice that lead to IP followed an analysis of six case studies of service-based organizations and a survey of service organizations. A model of KM practices was developed and validated. Statistical analysis tested individual and combined relationships between the KM model and IP, which subsequently revealed specific KM practices that positively affected IP. Several KM practices predict positive outcomes in IP and therefore, managers can improve their KM practices for greater outcomes in IP.
Keywords :
innovation management; knowledge management; service industries; statistical analysis; Australian service sector organizations; critical success factors; innovation performance; knowledge management; service-based organizations; statistical analysis; Humans; IP networks; Knowledge management; Organizations; Predictive models; Technological innovation; Knowledge management; innovation performance; service sector;
Conference_Titel :
System Science (HICSS), 2012 45th Hawaii International Conference on
Conference_Location :
Maui, HI
Print_ISBN :
978-1-4577-1925-7
Electronic_ISBN :
1530-1605
DOI :
10.1109/HICSS.2012.402
