Business Process Modelling Towards Derivation of Information Technology Goals

Business Process Modelling (BPM) is a way to support business processes by using several techniques, methodologies, models, and systems to design, control and analyse business processes, where many resources are used: humans, applications, technologies, organizations etc. The current existing literature describes several BPM techniques, however, these techniques are often hard for IT people to understand which is one of the reasons why IT is often unable to completely implement the desired business process. This paper aims to present a business process modelling framework that is easy for IT people to understand. A mobile phone order management process in a telecommunication company has been used as a case study to validate the proposed framework. The results indicate that: 1) BPM has a positive influence on the implementation of a system according to business expectations, 2) by considering IT at the time of BPM, this resulted in better cultural and social relationships between the business and IT staff.