Title :
Outline of an SLA Management Model
Author :
Kajko-Mattsson, Mira ; Makridis, Christos
Author_Institution :
Stockholm Univ./R. Inst. of Technol., Stockholm
Abstract :
In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.
Keywords :
Web services; industrial company; service level agreement management model; Books; Collaboration; Content management; Data mining; Feedback; Information management; Job shop scheduling; Knowledge management; Quality management; Technology management;
Conference_Titel :
Software Maintenance and Reengineering, 2008. CSMR 2008. 12th European Conference on
Conference_Location :
Athens
Print_ISBN :
978-1-4244-2157-2
DOI :
10.1109/CSMR.2008.4493334
