The assessment of human/computer performance: a case for connectivity

Author

Banks, W.W. ; Schultz, E.E. ; Crane, Edith

Author_Institution

Lawrence Livermore Nat. Lab., California Univ., CA, USA

Volume

2

fYear

1988

fDate

0-0 1988

Firstpage

725

Lastpage

731

Abstract

Multiple logistics processing systems are evaluated using human productivity measures. Comparisons between these systems are made to determine which system produces: greater savings in task execution time; greater reduction in task errors; fewer task steps for task completion; and higher user satisfaction. Multiple assessment methods, including interviews, deterministic (task flow) analysis, and controlled field experimentation accompanied by statistical inferential testing, are used. Results indicate the superiority of the LOGDIS Intelligent Gateway Processing system with greater connectivity. The multiple evaluation methods yield convergent results, allowing greater confidence in the evaluation outcomes.<>

Keywords

human factors; logistics data processing; performance evaluation; software portability; user interfaces; LOGDIS Intelligent Gateway Processing system; connectivity; controlled field experimentation; convergent results; deterministic analysis; evaluation outcomes; human productivity measures; human/computer performance assessment; interviews; multiple evaluation methods; multiple logistics processing systems; statistical inferential testing; system evaluation; task completion; task errors; task execution time; task steps; user satisfaction; Anthropometry; Computer aided software engineering; Computer performance; Humans; Laboratories; Logistics; Productivity; Testing; Time measurement; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1988. Vol.II. Software Track, Proceedings of the Twenty-First Annual Hawaii International Conference on

Conference_Location

Kailua-Kona, HI, USA

Print_ISBN

0-8186-0842-0

Type

conf

DOI

10.1109/HICSS.1988.11872

Filename

11872