Title :
The expert system approach to total quality management
Author :
Paladini, Edson Pacheco
Author_Institution :
Dept. de Engenharia de Producao e Sistemas, Univ. Fed. de Santa Catarina, Florianopolis, Brazil
Abstract :
A practical model to select and evaluate total quality management tools is shown. The idea that supports the model is to use expert systems to organize information about both the tools and the process we intend to apply them to. A specific case is studied so that we can see how expert systems fit to the decision problem we consider
Keywords :
expert systems; quality management; case study; decision problem; expert system; total quality management; Control charts; Data analysis; Expert systems; Guidelines; Process planning; Quality management; Risk analysis; Sociology; Strategic planning; Total quality management;
Conference_Titel :
Systems, Man, and Cybernetics, 1998. 1998 IEEE International Conference on
Conference_Location :
San Diego, CA
Print_ISBN :
0-7803-4778-1
DOI :
10.1109/ICSMC.1998.728111
