Evaluating the accessibility of Small and Medium Enterprise (SME) websites in Malaysia

Author

Isa, Wan Abdul Rahim Wan Mohd ; Aziz, Maslina Abdul ; Razak, Muhammad Raimi Bin Abdul

Author_Institution

Fac. of Comput. & Math. Sci., Univ. Teknol. MARA, Shah Alam, Malaysia

fYear

2011

fDate

Nov. 29 2011-Dec. 1 2011

Firstpage

135

Lastpage

140

Abstract

The involvement of companies in Small and Medium Enterprise (SME) industry in Malaysia is encouraging. In addition, there are growing interest to evaluate accessibility level of different genre of websites. However, the accessibility level of SMEs website in Malaysia has not yet being evaluated. The main objective of this paper is to evaluate the accessibility level of SME website in Malaysia. Twenty two categories of SMEs, which contains two hundred and twenty websites, were selected from the web portal at www.shoppy.com.my. The accessibility evaluation was done by using EvalAccess 2.0 to evaluate the accessibility level according to the WCAG 1.0 guideline published by the World Wide Web Consortium (W3C). The study revealed several accessibility issues for the selected sample of SME websites in Malaysia and ends with few recommendations for further improvement of the website accessibility towards better improved online services and information for normal and disabled user.

Keywords

Internet; Web sites; portals; small-to-medium enterprises; EvalAccess 2.0; Malaysia; WCAG 1.0 guideline; Web portal; World Wide Web Consortium; accessibility evaluation; disabled user; normal user; online services; small and medium enterprise Websites; Art; Electronic government; Guidelines; HTML; Pediatrics; Videos; Web sites; Malaysia; Small Medium Enterprise (SME); accessibility; websites;

fLanguage

English

Publisher

ieee

Conference_Titel

User Science and Engineering (i-USEr), 2011 International Conference on

Conference_Location

Shah Alam, Selangor

Print_ISBN

978-1-4577-1654-6

Type

conf

DOI

10.1109/iUSEr.2011.6150552

Filename

6150552