A New Enterprise Customer and Supplier Cooperative System Framework Based on Multiple Criteria Decision-Making

An enterprise customer and supplier cooperative system is powerful tools to solving customer and supplier multiple criteria decision-making (MCDM) problems. This study develops an agent-based and service-oriented enterprise customer and supplier cooperative system framework based on multiple criteria decision-making. It consists of three main components. The first component is customer and supplier group decision-making (GDM) approach in which many participants´ points of views are considered in the modeling of a specific problem. In the second component, a new approach for solving enterprise customer and supplier MCDM problems is proposed based on cooperative neural network. The third component is related to enterprise customer and supplier MCDM cooperative intelligent system that are supported by new technologies such as multi-agent, multi-dimensional query expression for document warehouses, distributed data mining, cooperative neural network . A new software system called enterprise customer and supplier cooperative system is developed based on the framework. Enterprise customer and supplier cooperative system can be accessed from Web. The software provides online queries, and online analysis functions for users anywhere at any time. An example of the software as tested on enterprise customer and supplier MCDM problems is presented to illustrate its effectiveness.