Applying the Repgrid Technique to Resolve Cognitive Conflicts Among Experts During Knowledge Capture

There is an urgent need to understand and resolve conflict that may occur among multiple experts during the knowledge acquisition process so that it remains less of a "bottleneck". Our study addresses this need by examining the effectiveness of the repertory grid technique (Repgrid) in resolving cognitive conflicts among multiple experts in virtual teams during the process of knowledge capture. While the main study is ongoing, we present preliminary results from the pilot study conducted using real world experts. The results indicate that Repgrid technique is an effective technique in achieving consensus