Title :
The usability risk
Abstract :
The article has two basic premises: why good user interface design matters more for e-commerce than for most online endeavors; and why-despite lots of corporate head-nodding and murmurs of assent-it´s still very hard to achieve. The author is working on an e-commerce “wallet” project and struggling with two UI issues. One is minor, the type of wrangle designers and engineers bicker over daily. The second is both more serious and discouraging because it involves institutional change; in this case, the relinquishing of an historical artifact by a large Internet browser
Keywords :
Internet; electronic commerce; human factors; interactive systems; online front-ends; user interfaces; UI issues; e-commerce; e-commerce wallet project; historical artifact; institutional change; large Internet browser; online endeavors; usability risk; user interface design; Boats; Cryptography; Design engineering; Electronic commerce; Information security; Insurance; Internet; Logic; Usability; User interfaces;
Conference_Titel :
Reliable Distributed Systems, 1999. Proceedings of the 18th IEEE Symposium on
Conference_Location :
Lausanne
Print_ISBN :
0-7695-0290-3
DOI :
10.1109/RELDIS.1999.805130
