Title :
Performance measurement of SMEs´ employees by fuzzy multi-criteria decision theory
Author :
Chen, Shun-Chien ; Lee, Amy H I
Author_Institution :
Dept. of Technol. Manage., Chung Hua Univ., Hsinchu, Taiwan
Abstract :
The performance of employees of small and medium-sized enterprises (SMEs) is usually evaluated by supervisors´ perceptions, recognitions and preferences. This phenomenon is very common in Taiwanese family controlled enterprises. To improve this inequitable performance evaluation structure, a multi-criteria decision method associated with fuzzy sets is proposed. The ranking approach integrates the Nominal group technique (NGT), fuzzy sets theory and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method to determine the ranking of employees. Based on the multi-criteria decision theory, a win-win approach is developed for managers and employees. The approach can help decision makers evaluate the employee performance in a more rational structure.
Keywords :
decision theory; fuzzy set theory; human resource management; personnel; small-to-medium enterprises; SME employees; VlseKriterijumska Optimizacija I Kompromisno Resenje method; employee performance; fuzzy multi-criteria decision theory; fuzzy set theory; nominal group technique; performance measurement; small and medium-sized enterprises; Automatic control; Communication system control; Decision making; Decision theory; Enterprise resource planning; Fuzzy set theory; Fuzzy sets; Human resource management; Measurement; Technology management; VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR); multi-criteria decision making (MCDM); nominal group technique (NGT); small and medium sized enterprises (SMEs);
Conference_Titel :
Computer Communication Control and Automation (3CA), 2010 International Symposium on
Conference_Location :
Tainan
Print_ISBN :
978-1-4244-5565-2
DOI :
10.1109/3CA.2010.5533661
