Converting Project Team Experience to Organizational Learning: A Case Study

Project teams represent both a mechanism for accomplishing work and an opportunity for learning within organizations. This paper investigates how an organization can learn from its project teams. It presents a case study of a complete experiential learning cycle within a single organization´s new product development process. Post-mortem feedback was collected from the broad spectrum of organizational participants and the ten project teams that were operating simultaneously. This feedback was analyzed using an issue-focused approach, and learning was assessed based on actionable knowledge: the changes made to the process for future projects