Title :
Socio-technical Self-Description as a Means for Projects of Introducing Computer Supported Cooperation
Author :
Herrmann, Thomas ; Kunau, Gabriele ; Loser, Kai-Uwe
Author_Institution :
Inf. & Technol. Manage., Univ. of Bochum
Abstract :
The concept of socio-technical self-descriptions can be employed to run CSCW-projects where several perspectives have to be integrated in a process of decision making. The decisions are related to technical as well as organizational structures and their interplay. Current approaches do not sufficiently match the challenge to facilitate the communication processes during CSCW-projects. The alignment of software-development and configuration on the one hand with organizational changes and regulations on the other hand need specific forms of documentation which can be considered as a kind of self-description. In this paper we explain how semi-structured diagrams can fulfil these requirements, if they are embedded in appropriately facilitated communication processes. We provide guidelines and recommendations which were derived from several case studies and were refined during a project which planned to support the cooperation between truck drivers and dispatches by using mobile pocketPCs
Keywords :
computer mediated communication; decision making; groupware; socio-economic effects; CSCW-projects; communication process; computer supported cooperation; decision making; mobile pocketPC; semistructured diagrams; socio-technical self-description; Collaborative work; Decision making; Documentation; Guidelines; Iterative methods; Mirrors; Mobile communication; Project management; Spirals; Technology management;
Conference_Titel :
System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on
Conference_Location :
Waikoloa, HI
Electronic_ISBN :
1530-1605
DOI :
10.1109/HICSS.2007.491