DocumentCode :
3329762
Title :
Does Interpersonal Trust Also Matter? Exploring the Role of Trust in Successful IT Outsourcing
Author :
Cong, Qi ; Chau, Patrick Y K
Author_Institution :
Sch. of Bus., Hong Kong Univ.
fYear :
2007
fDate :
3-6 Jan. 2007
Abstract :
Recently, the focus of IT outsourcing has been shifting from the "what" and "why" issues to "how" companies manage outsourcing process, during which the relationship management becomes vitally important for the overall success of IT outsourcing. Simultaneously, trust, as a component of relationship, plays a central role in the success of IT outsourcing relationship. In view of these, this paper will explore the role of trust in successful relationship management, and further in the ultimate IT outsourcing success. The paper will also contribute by categorizing trust into two levels-organizational level and individual level, and exploring especially the effects of interpersonal trust. Knowledge sharing as a risk taking behavior will mediate the path from trust to relationship success. Theory of Organization Boundary Systems and Social Exchange Theory will be used in the model building process, and a survey will be conducted to test the model empirically
Keywords :
DP management; outsourcing; IT outsourcing; interpersonal trust; knowledge sharing; relationship management; Companies; Context; Contracts; Control systems; Industrial relations; Information systems; Information technology; Outsourcing; Shape; System testing;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on
Conference_Location :
Waikoloa, HI
ISSN :
1530-1605
Electronic_ISBN :
1530-1605
Type :
conf
DOI :
10.1109/HICSS.2007.183
Filename :
4076866
Link To Document :
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