Title :
Rostering by iterating integer programming and simulation
Author :
Henderson, Shane G. ; Mason, Andrew J.
Author_Institution :
Dept. of Eng. Sci., Auckland Univ., New Zealand
Abstract :
We present a new technique (RIIPS) for solving rostering problems in the presence of service uncertainty. RIIPS stands for “Rostering by Iterating Integer Programming and Simulation”. RIIPS allows great complexity of the stochastic system being rostered. This modelling freedom comes at a price, as the approach can be extremely computationally intensive. Therefore any reduction in computational effort using, for example, efficiency improvement techniques, is of great interest. We specify several ways in which these may be applied
Keywords :
integer programming; resource allocation; scheduling; simulation; call centre; costs of staffing; customer service; efficiency improvement techniques; integer programming; modelling freedom; rostering; service agent; service uncertainty; simulation; Computational modeling; Costs; Couplings; Customer service; Linear programming; Prototypes; Steady-state; Stochastic systems; Time measurement; Uncertainty;
Conference_Titel :
Simulation Conference Proceedings, 1998. Winter
Conference_Location :
Washington, DC
Print_ISBN :
0-7803-5133-9
DOI :
10.1109/WSC.1998.745050
