Agent-based Adaptive Information Systems: Integration of Operational Roles and Performance Indicators

Today´s information systems are often built not only to support business processes that are characterized by high variability and dynamics, but also to interact with a variety of users with different roles in business processes. Such information systems are required to support goal achievement at various levels of efficiency and effectiveness. Therefore, they have to adhere to well defined operational roles and their performance indicators on one hand and be highly adaptable to changes in the environment on the other. In this research we propose an approach to build an agent-based information system to support different users with specific roles in the business processes by means of interaction between operational and strategic goals. This approach integrates role functionalities and performance control, and captures the knowledge which is often implicitly presented.