Title :
Defining the role of in-house documentation
Author_Institution :
Illinois Inst. of Technol., Chicago, IL
Abstract :
The author identifies and describes five approaches that in-house writers need to take to develop organizationally effective manuals; (1) conducting contextual audience analyses; (2) establishing two support teams (documentation development and implementation); (3) assuming liaison roles; (4) defining privileged and shared knowledge; and (5) testing the actual use of the manual
Keywords :
professional aspects; system documentation; technical presentation; contextual audience analyses; effective manuals; in-house documentation; in-house writers; liaison roles; privileged knowledge; shared knowledge; support teams; Communication networks; Computer aided instruction; Documentation; Employment; Guidelines; Innovation management; Manuals; Programming profession; Testing; Writing;
Conference_Titel :
Professional Communication Conference, 1988. IPCC '88 Conference Record. On the Edge: A Pacific Rim Conference on Professional Technical Communication., International
Conference_Location :
Seattle, WA
DOI :
10.1109/IPCC.1988.24023
