Title :
Study on Multidimensional Diagnosis Model of Logistics Enterprise´s Quality Competitiveness
Author :
Yang, Xiao-Ou ; He, Ke-Tai ; Huang, Ke
Author_Institution :
Dept. of Logistics Eng., Univ. of Sci. & Technol. Beijing, Beijing
Abstract :
Aiming at filling the research blank, this paper investigates and proposes three dimensions to analyze logistics enterprise´s quality competitiveness, which are business functions quality, quality support factors and Kano quality. Based on the three dimensions, the paper proposes the ´multidimensional diagnosis model of the logistics enterprise´s quality competitiveness´ which combines quality competitiveness evaluation and improvement decision making together. The model can be seen as a collective tool for logistics enterprises to enhance quality competence.
Keywords :
decision making; logistics; quality control; service industries; Kano quality; business functions quality; decision making; logistics enterprise quality competitiveness; multidimensional diagnosis model; quality support factors; Decision making; Electronic mail; Filling; Industrial engineering; Logistics; Multidimensional systems; Neural networks; Pulp manufacturing; Quality function deployment; Virtual manufacturing; Multidimensional Diagnosis Model; QFD; Quality Competitiveness;
Conference_Titel :
Smart Manufacturing Application, 2008. ICSMA 2008. International Conference on
Conference_Location :
Gyeonggi-do
Print_ISBN :
978-89-950038-8-6
Electronic_ISBN :
978-89-962150-0-4
DOI :
10.1109/ICSMA.2008.4505660
