Title :
User protocols: tools for building an understanding of users
Author :
Sullivan, Patricia A.
Author_Institution :
Dept. of English, Purdue Univ., West Lafayette, IN, USA
Abstract :
The author suggests two uses for user protocols: as litmus tests for document (and interface) decisions being made during development, and as agents for building a long-term understanding of users as actors. She also reviews the various history of usability studies and presents extent definitions of protocols
Keywords :
human factors; technical presentation; user interfaces; actors; interface decisions; litmus tests; usability studies; user protocols; users; Educational institutions; Erbium; Feedback; Guidelines; History; Protocols; Psychology; Testing; Usability; Writing;
Conference_Titel :
Professional Communication Conference, 1988. IPCC '88 Conference Record. On the Edge: A Pacific Rim Conference on Professional Technical Communication., International
Conference_Location :
Seattle, WA
DOI :
10.1109/IPCC.1988.24046
