DocumentCode
3339682
Title
An ITIL-based IT Service Management Model for Chinese Universities
Author
Zhen, Wang ; Xin-Yu, Zhang
Author_Institution
Tsinghua Univ., Beijing
fYear
2007
fDate
20-22 Aug. 2007
Firstpage
493
Lastpage
497
Abstract
Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.
Keywords
educational computing; educational institutions; Chinese universities; campus IT service management; Atmospheric modeling; Conference management; Education; Educational institutions; Engineering management; Process planning; Security; Software development management; Software libraries; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Software Engineering Research, Management & Applications, 2007. SERA 2007. 5th ACIS International Conference on
Conference_Location
Busan
Print_ISBN
0-7695-2867-8
Type
conf
DOI
10.1109/SERA.2007.51
Filename
4296976
Link To Document