Improving Cybersecurity Incident Response Team Effectiveness Using Teams-Based Research

Author

Steinke, Julie ; Bolunmez, Balca ; Fletcher, Laura ; Wang, Vicki ; Tomassetti, Alan J. ; Repchick, Kristin M. ; Zaccaro, Stephen J. ; Dalal, Reeshad S. ; Tetrick, Lois E.

Volume

13

Issue

4

fYear

2015

fDate

July-Aug. 2015

Firstpage

20

Lastpage

29

Abstract

The effective functioning of cybersecurity incident response teams (CSIRTs) is critical for the protection of digital information used by individuals and organizations around the world. However, because CSIRTs are a relatively new type of team, what is known about improving their effectiveness isn´t as fully developed as it is for other teams with a richer research history. To improve the development and performance of CSIRTs, the authors point out important areas that can help CSIRTs function effectively as a team. Specifically, they focus on team adaptation, communication, problem solving, trust, and development of shared knowledge among team members.

Keywords

security of data; team working; CSIRT; cybersecurity incident response team effectiveness; digital information protection; organizations; problem solving; shared knowledge; team adaptation; team communication; team members; teams-based research; Computer security; Digital audio broadcasting; Digital systems; Problem-solving; Teamwork; communication; cybersecurity; problem solving; security; shared knowledge; team adaptation; team effectiveness; trust;

fLanguage

English

Journal_Title

Security & Privacy, IEEE

Publisher

ieee

ISSN

1540-7993

Type

jour

DOI

10.1109/MSP.2015.71

Filename

7180274