Title :
Proposal of a model for IT service continuity management
Author :
Hiroshi Ueno, Wagner ; de Souza Goes, Anderson ; Miranda de Barros, Rodolfo
Author_Institution :
Dept. de Comput., Univ. Estadual de Londrina, Londrina, Brazil
Abstract :
Micro and small companies in the software area now represent more than 90% of organizations in the country and grow 6% annually on average. However, no planning in these companies in business continuity management contributes to their mortality when problems occur as disasters and disruption of system services. The implementation of IT Service Continuity Management as a tool for planning would be the solution. This research presents as is the level of maturity of these companies in a Micro scenario and Small IT companies in Paraná companies of Londrina and Cascavel region.
Keywords :
DP industry; DP management; business continuity; planning; small-to-medium enterprises; software houses; Cascavel region; IT Service Continuity Management; IT service continuity management; Londrina; Paraná companies; business continuity management; company maturity; microcompanies; planning; small IT companies; software companies; system service disasters; system service disruption; Adaptation models; Capability maturity model; Companies; Computational modeling; Planning; Process control; Software; companies; management; maturity; planning;
Conference_Titel :
Information Systems and Technologies (CISTI), 2015 10th Iberian Conference on
Conference_Location :
Aveiro
DOI :
10.1109/CISTI.2015.7170508
