ISO 9000 and its integration with TQM

Author

Liao, Ziqi ; Cheung, M.T. ; Lai, Yin Ling ; Lee, Christopher Yoon Cheung ; Wee, Ming Yu

Author_Institution

Nanyang Bus. Sch., Nanyang Technol. Univ., Singapore

fYear

1995

fDate

28-30 Jun 1995

Firstpage

214

Lastpage

217

Abstract

This paper explores some aspects of the ISO 9000 certification scheme, and suggests that it must be properly evaluated in the context of total quality management (TQM). We show that though it provides basic guidelines for documenting work procedures and performs valuable service as a common language of quality, to be fully effective in achieving the firm´s strategic objectives over time, ISO 9000 needs to be integrated with TQM

Keywords

ISO standards; certification; management; quality control; ISO 9000 certification scheme; firm´s strategic objectives; total quality management; work procedures documentation; Certification; Conference management; Continuous improvement; Customer satisfaction; Engineering management; Finance; Guidelines; Paper technology; Quality management; Total quality management;

fLanguage

English

Publisher

ieee

Conference_Titel

Engineering Management Conference, 1995. Global Engineering Management: Emerging Trends in the Asia Pacific., Proceedings of 1995 IEEE Annual International

Print_ISBN

0-7803-2799-3

Type

conf

DOI

10.1109/IEMC.1995.523936

Filename

523936

Link To Document

https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=3346258