Title :
ISO 9000 and its integration with TQM
Author :
Liao, Ziqi ; Cheung, M.T. ; Lai, Yin Ling ; Lee, Christopher Yoon Cheung ; Wee, Ming Yu
Author_Institution :
Nanyang Bus. Sch., Nanyang Technol. Univ., Singapore
Abstract :
This paper explores some aspects of the ISO 9000 certification scheme, and suggests that it must be properly evaluated in the context of total quality management (TQM). We show that though it provides basic guidelines for documenting work procedures and performs valuable service as a common language of quality, to be fully effective in achieving the firm´s strategic objectives over time, ISO 9000 needs to be integrated with TQM
Keywords :
ISO standards; certification; management; quality control; ISO 9000 certification scheme; firm´s strategic objectives; total quality management; work procedures documentation; Certification; Conference management; Continuous improvement; Customer satisfaction; Engineering management; Finance; Guidelines; Paper technology; Quality management; Total quality management;
Conference_Titel :
Engineering Management Conference, 1995. Global Engineering Management: Emerging Trends in the Asia Pacific., Proceedings of 1995 IEEE Annual International
Print_ISBN :
0-7803-2799-3
DOI :
10.1109/IEMC.1995.523936
